A: Hemp extract is found in the cannabis plant. Elixinol products are produced from industrial hemp and extracted using a CO2 extraction process.

A. No, you will not get high from consuming Elixinol. It is made entirely and only from industrial hemp and does not contain the psychoactive properties.

A: For shelf life, please refer to the Best By date found on each one of our products. 

A: Our products are sensitive to high heat. For best quality, be sure to track your order closely, bring it inside as soon as possible and store in a cool, dry place. Gummies can and will likely MELT if kept in high temperatures for an extended time.

A: There are many ways to extract from the hemp plant. At Elixinol we use super critical CO2 extraction. By controlling the temperature, time and pressure, we are able to extract exactly what we want from the plant. Though this process is more expensive, it allows us to gather a premier extract without using any harsh solvents. 

A: The Endocannabinoid System (ECS) was discovered back in the early 1990’s and has been a focus of many studies since then. Research shows that the ECS plays a significant role within the immune system, stress and pain responses, regulating memories, sleep, metabolism and even reproduction. Interestingly enough, humans aren’t the only ones with an ECS system. Mammals, birds, fish, reptiles and even invertebrates such as mussels and sea urchins have an ECS, too. The ECS system is comprised of three main parts: endocannabinoids (also called endogenous cannabinoids), receptors and enzymes. Endocannabinoids are molecules made by your body is what binds to the receptors. There are two endocannabinoid receptors, CB1 and CB2. CB1 receptors are found mostly in the brain and central nervous system. CB2 receptors are found primarily in your immune system but can also be found in many peripheral organs. Once the endocannabinoids have carried out their function there is an enzyme that breaks the connection down. It’s like a telephone call. Endocannabinoids are the message, the receptors are the phone, and the enzymes hang up the phone once the call is done.

A: The ECS system is all about maintaining harmony and balance within the body. Since everyone’s chemical makeup is different, what will create balance for each individual varies as well. Research indicates that hemp can support a healthy immune system, promote natural sleep, as well as help to relieve occasional, everyday stress. It will not make you “high”. Hemp is not addictive, nor does it look like people develop a “tolerance” to it. Some people have reported that they feel like it might not be as effective over time. This is often resolved by either taking a small break and “resetting” or even changing the time of day you take it. 

A: The recommended serving size on the back of the package is simple a starting point. You can adjust to more or less than that recommended amount, depending on how you are feeling. 

A: Taking too much hemp will not have the same common “overdose” reactions that most people associate with schedule 1 drugs. Unless someone has a hemp allergy, taking too much hemp will probably just make them a little sleepy. For some people who have sensitive stomachs, they might experience a few “tummy issues.”

A: The potency of the oil is important for formulation of the end product. Generally the higher the potency, the greater number of cannabinoids present in the oil. Potency percentage is important during the formulation of a production batch. Our finished products are formulated to produce a consistent milligram (Mg.) measurement regardless of the potency of the oil that was infused into the product. The mg. designation calls out the active amount of hemp present. 

A: Elixinol's suggested usage is for customers age 21 and older. As with any dietary supplement seniors should consult their doctor before beginning a hemp supplement. 

A: Yes, all of our products maintain natural terpenes, which give the products their smell and taste. None of our products contain artificial sweeteners and rely mainly on terpenes and essential oils. IN additional all of our products use sugar alcohol to refine our hemp extract, but those alcohols are burned off before the finished goods are created.

A: The quality of the material used, extraction method deployed, and the current formulation all affect the color and flavor of the end product. Elixinol does periodically change the formulation and extraction methods which can result in differentiating colors of the finished good. The overall potency and effect of the product should not be altered. 

A: Elixinol products are organically grown and extracted with supercritical CO2 fluid extraction technology. No harsh solvents are used in ay of our products. 

A: Yes! All Elixinol products are 3rd party tested by an independent ISO Certified lab. All Certificates of Analysis are published here. Once you locate the batch # printed on the product, in the link above, find the product and click the dropdown to see batch numbers.

A: YES! We are proud to say that we have registered all our products with both Iowa and Alaska through the states’ respective hemp programs. Iowa’s Consumable Hemp Regulatory Program requires all hemp companies register its line of products to the Iowa Department of Inspections & Appeals. Proof of registration can be found here. Alaska also requires hemp products to be registered within its Industrial Hemp Pilot Program within the Department of Natural Resources. Our retailer registration form can be found here

A: Yes! You can take Body Comfort Hemp Capsules and Calm Stress Support Capsules together. Ashwagandha and Boswellia are complimentary. Both coupled with hemp can lead to amazing results. 

A: You can take these capsules together. You might even like our Tranquility Bundle.

A: Absolutely! There are no issues with using any of our products together.

A: Absolutely! Check out our education page and you can learn more about all our different delivery systems.

A: The skin on the face is much thinner than that on the rest of your body. There are also many more oil glands as well as hair follicles. Using products that are designed for the body on your face can cause clogged pores as well as other skin reactions. If you are interested in using hemp in your skincare regime you can add a couple of drops of our natural tincture to any of your current moisturizers.

A: Hemp capsules provide a precise serving size of hemp each and every time. They’re convenient and easy to take. Many of our hemp capsules also include other functional ingredients to enhance benefits for specific issues you need help with. 

A: In March 2020, our company rebranded and with that, we made some changes to the product catalog. While some of our old products were not carried over, we did carry over some of our best selling products which are now available with different names and packaging. Find your favorite old Elixinol product’s current product equivalent here so you can keep feeling better. 

A: Elixinol USA was founded in 2014 as a manufacturer and distributor of industrial hemp-based dietary supplement and skin care products, with operations based out of Colorado, USA. Learn more about Elixinol

A: Yes, Elixinol is available for wholesale purchase. We are actively seeking to partner with organizations and businesses who share our interest in promoting good health on a global scale. Certain criteria exist to qualify as Elixinol wholesaler or distributor. Click here for more information

A: Elixinol is committed to bringing the natural remedies of the hemp plant to as many people as possible. We are attempting to bring all of the beneficial attributes forth from the plant in an effective way that people enjoy consuming. We stand behind out products via a 30 day money back satisfaction guarantee. 

A: As long as the item hasn't yet shipped, you can still make changes to your order through our Customer Service team. Give them a call at
844-804-3504, Monday-Friday 9 am - 5 pm MST, and they will be happy to help.

A: Once a refund is issued, it will post back to the credit card used at purchase within 3-5 business days. To learn more about our return policy, please visit our Returns & exchanges page.  

A: You can reach our Customer Service team Monday-Friday from 9 am- 5 pm MST at 844-804-3504 or you can send us an email at customersupport@elixinolwellness.com

A: We sure do! We offer a 30-day satisfaction guarantee. If you try our products and for any reason are not satisfied, please fill out the form on our returns/exchanges page to get the process started. Requests outside of 30 days from the purchase date are handled on a case-by-case basis.  

A: Due to the impact of COVID-19, UPS has been experiencing challenges with their delivery. As such, please expect a delay in your order. We apologize for the inconvenience and appreciate your patience. A tracking link will be provided in your shipping confirmation email. 

A: Elixinol USA cannot ship products outside of the United States. Please reach out to one of our global partners if you are looking for international shipments. Note that these international orders will experience different delivery times than expressed above.

Elixinol Brazil: Orders require a doctor’s prescription and valid ID. These must be coordinated through our Brazilian division. Please order directly from
https://indeov.com/categoria-produto/elixinol/

Elixinol Mexico: Please order directly at https://elixinol.mx/

Elixinol South Africa: Please order directly at https://www.elixinol.co.za/

Elixinol Japan: Please order directly at
https://elixinol.co.jp/

A: If you cannot find your digital gift card, no worries! Please reach out to the Elixinol customer service team at customerservice@elixinol.com. They will then resend your digital gift card.

A: Yes, provided there is still a balance remaining on the card.

A: Yes. A customer can redeem more than one digital gift card during checkout.

A: No. A digital gift card cannot be used to buy another digital gift card.

A: Yes. Digital gift cards are applied to the final order total which includes shipping and taxes.

A: Yes. Digital gift cards are a form of payment.

A: No. But while active digital gift cards are redeemed, they can be used in conjunction with a discount.

A: Yes. Gift cards can be used to pay for your first subscription order. However, gift cards cannot be used to pay for recurring subscription orders.

A: To check your gift card balance, click the 'view gift card' link in the email containing your gift card. You will see your remaining balance on the top right of your digital gift card. If you have any issues, please contact customer service at customerservice@elixinolwellnes.com